Customer Testimonials
Hunter Goat is the epitome of a car buying experience. You will always feel heard, respected, and familiar with him. He's knowledgeable without making you feel dumb, efficient, honest, none of the things you expect when you walk into a dealership.
They was real good until my 4 year warranty went out. I took my car in on Sept 22 for an oil change and with in 2to 3 weeks. My car was saying it needed a oil change. I had thought they just forgot to reset gage. But a week or 2 later my car started running hot. I called in and told Alec my car was running hot and the gage was saying I need an oil change but I had just got one not even a whole month ago he told me to park it and have it told to them. So ... Read More DealerRater - Jan 13, 2024
Jeff Lara took exception care to treat me with respect and get me into the car I wanted and was an example for other salesmen to follow. I will come back to Bob Moore to buy from Jeff.
***DREAM CAR TURNED INTO NIGHTMARE**
so back in 2021 I purchased a very nice 2017 z06 from a very nice sales guy named john very awesome person from the start, I'm from El paso Texas so I did my purchase over the phone, it's not the first time I buy online so I figured it be a smooth process since it was a vehicle from dealership, finance agent was Larry French and he was very nice at first, when I left I was told I would receive paperwork for car through mail, a few months later I received title but ... Read More DealerRater - Oct 7, 2023
Dealership ran my credit and sold the car while we were trying to do a deal. Don’t recommend them!!
To whom it may concern, I would like to say Ms Venessa Taylor at Bob Moore Buick-GMC at 7410 NW EXPY OKC, was so helpful to me and went above and beyond my expectations. Ms Taylor, made sure I was kept updated on my car at all times. She is outstanding...very nice lady!!!
Faraz Was excellent great customer service towards the guest Mr. Jason and Catrina Smith in helping us get into a vehicle. We appreciate everything and will continue doing business with GMC.
I've purchased several new and used cars over the years and have had mostly stressful experiences where I stress for days afterwards wondering how I let someone take advantage of me. My experience buying a 2021 Buick Encore GX at Bob Moore was different. Terrance was my salesman and he was awesome. No pressure tactics. I felt that he genuinely wanted to help me find the best deal in my price range. With a dealer rebate I was able to get a new vehicle for less than the used ones I had shopped elsewhere. The finance department laid out my ... Read More DealerRater - Aug 13, 2021
Mr. Miller, made my buying experience the best. He held my car for me and even had it delivered all the way to Lawton. I will recommend this dealership to anyone who doesn't want to be played with.
I bought a new Sierra at Bob Moore Buick GMC yesterday! Great experience top to bottom! TC was my salesman & did a great job! Very informative & knows his trucks! General Manager George Miller was great & gave me a great deal! F&I was quick & painless & the rep was extremely helpful. Myles Young made a great delivery & taught me how to use all the features on my truck before I left! No pressure whatsoever! Got me in & out quickly, but everyone of these guys would have stayed til Midnight to help! Went back ... Read More DealerRater - May 24, 2019
Several weeks ago, Ryan assisted on a teleconference call with me and a prospective auto warranty policy company. I wanted opinion and confirmation that Ryan's service center did work with this company. Also, looking for feedback on any adverse issues. Ryan handled very well, he had to juggle conversation with me and with the company at the same time. Ryan was calm and forthright; I do appreciate that. It helped me with my decision during warranty shopping.
I purchased a preowned Buick Envision and had an issue with the rear climate control that was covered under a TSB. I took the vehicle to Bob Moore Buick to have the issue repaired under warranty. I found out it was a 10 hour job and required removing the entire dash. But when I picked the car up, everything looked like it did when I dropped it off, the issue was repaired, and everything worked as it was supposed to. I was also glad that I have not noticed any squeaks, rattles, or other noises - I was worried about that ... Read More DealerRater - Jan 25, 2019
I actually bought a Kia next door, but had to use the Finance department at Bob Moore GMC. The guy they had me work with, Matt, turned an otherwise very positive experience into a horrible one! I talked to the GM at Kia (next door) immediately after concluding my business with Matt. Matt mislead us a number of ways...When I balked at the $10 lien fee, and I told him the $399 Doc Fee should cover that, he became indignant, and I told him I would walk out the door over that $10. He called someone, and then dropped the sales price $10 (... Read More DealerRater - Dec 31, 2018
I had my GMC 2015 Terrain serviced oil & filter changed, rotate & balanced my tires! Ryan took care of my vehicle and was professional & quick! Highly recommend Bob Moore Buick GMC on Northwest Expressway Okc, Ok. Ask for Ryan
We went into Bob Moore GMC on NW Expressway recently to see about purchasing our fourth vehicle from them. Our salesman was Bobby Trumbley and he was very informative and helpful. Our experience was very pleasant because we didn't feel pressured. After we made the deal, we went into the office of Lanna Robinson in the finance department. She was very helpful in completing the process. We would definitely recommend for anyone planning to purchase a new vehicle to visit their dealership. We will continue coming to them in the future.
My rating for the sales department is fair to good. They showed me what they had to offer and I was satisfied with their efforts. The finance department just plain pissed me off for lying to me and trying to sneak in undisclosed warranties totaling over $2000. It wasn't enough they misled me to believing the extended mileage warranty was necessary to secure a decent interest rate which was totally rebuked by the financial institution that financed my purchase, and without disclosing it to me prior to, they added unnecessary warranties to cover issues that are of no consequence to ... Read More DealerRater - Jun 23, 2017
Overall service was great! Rick made a loaner care available for me so I could run errands and make doctor appointment. It was a great experience.
The service department as a whole is first class. Ryan and the crew were very helpful and went above and beyond to ensure I was taken care of. Would definitely recommend purchasing a vehicle from any Bob Moore dealership.
This dealership believes that customer service is job #1 No pressure only knowledge by "CB" with the product line during our Enclave purchase. My service advisor "Ryan" is always responsive to customer needs and answers my questions or quickly gets the answer from appropriate technician. My most recent trailer break system was installed and was back on the road quickly. The service department folks are professionals. L. FORTIER
Ryan has been very kind and friendly when helping me get the service I need for my car. I will continue to use bob moore buick to service my car. I feel confident in what they do and I'm very happy with the service I continue to recieve. Thank you Ryan!
We were in the market for a family vehicle and found a gem at Bob Moore! Jerry Elizardo & Chris Landoras worked with us on getting a great deal and made sure we got in and out since we drove 5.5hours from west Texas to see them.
Bought 2014 Serria last September, looked at the lot for an Aciadia for my Wife but nothing we really liked. Both occasions to the dealer ship were very pleasant. Spoke directly to the GM George Miller and he went out of his way to give us extra attention - GMC, Kia and CJD all recommended
I bought my 2015 GMC in July and what a fantastic fun experience in car buying. The team worked to get me a great Finance rate and just a pleasure to work with. Then there was a few things that needed service . Sparing the details of the needs, Rick Lloyd went above and beyond to insure that the repairs were taken care of efficiently and fast.. I have since returned for routine maintenance and Rick makes sure that things get done. I don't know that I would ever shop with anyone else
I made an appointment to see a 2012 suv. Drove 120 miles one way. The car would not even start. They said, well it ran two weeks ago. Really!!! After watching and waiting an hour and a half for them and the service department to get it started, I had to leave. They only needed to replace a dead battery, but were to cheap or something. Do business at your own risk. And if you need service, may I suggest going somewhere else
Notice salesmen that were at this location for years are now gone. Notice when you first pull into the dealership the salesmen run out like a bunch of desperate idiots. Why are they doing that? If you're even driving into the dealership for an oil change the salesmen are literally running to your car. Whoever the manager is that actually trained car salesmen to run after every car that pulls into the parking lot is a complete idiot. When I pull into a decent car dealership the salesmen at least wait until I park and get out of my ... Read More DealerRater - Jul 11, 2016
vehicle listed on autotrader and bob moore's site. called to check if available, no answer, so thought since I'm 10 miles away it would be worth the drive. carfax shows no wrecks; when I arrived salesman found the vehicle sitting in back with front end (crumbled hood) and rear bumper damage(impact, and not minor). obviously wrecked, but not reported. Salesman suggested it may be in back waiting for their in house body shop to fix. funny thing, if they fix in house and don't report, an unsuspecting buyer will believe the carfax is accurate in showing no ... Read More DealerRater - Jun 17, 2016
I recently purchased a used vehicle from here on February 12th. I had the vehicle one day and noticed that on the passenger side door the vehicle had been in an accident. I called the dealership right away and they did fix the damaged area. I was really happy with them for doing the repair on the vehicle. Now after having this vehicle only three and a half months and putting a little over 1500 miles on it the transmission goes out. I took the vehicle back up so they could tell me what was wrong with the vehicle. Well today ... Read More DealerRater - Jun 10, 2016
I requested information on a vehicle that I had seen online. I stated via text and email that I did not want to drive to their dealership to see the vehicle and waste my time if it would not fit my needs. I was assured by their staff that it would meet my needs and it was a beautiful truck. After 4 emails, 4 phone calls and 5 text messages from various people at the dealership, I finally said I would come and see the vehicle. When I arrived the truck was not on the lot and the salesman that I spoke to ... Read More DealerRater - Apr 7, 2016
The truck I drove from Antlers OK to buy that the salemen an random callers from the 6000 phone number was not there, 7 hr round trip. Then they offered me a low ball price for my trade an didn't even try to meet in the middle when I found a truck i liked better than the one I found on line at Bob Moore's website, I had more knowledge of the trucks online prices then salesmen. I wonder how much to rent bill board in okc to say don't buy a stick of gum from Bob Moore.?
I have purchased many cars, getting a new one at least every 2 years in the last 10 years. I purchased a 2012 Armada about 5 months ago. The vehicle appeared to be in good working order, but once purchased and a little more inspection many issues came about. Within a week of purchasing the vehicle I noticed the cowl top and windshield were broken (which you get to hear all the road noise as the wind blows up the cowl hood when driving) I called, messaged pictures was told I would see a check only for the windshield. Never even saw that. Also, ... Read More DealerRater - Jul 8, 2015
We recently bought a new Buick La Cross from Bob Moore Buick in Oklahoma City. They are the most Friendly Dealership in OKLAHOMA. Got a great deal on a new Buick and had several choices to pick from, all with the color we wanted. We have bought many new Vehicles in the past but Bob Moore is my choice from now on. After talking with them on the phone since we live in SW Oklahoma we visited their dealership in a couple of days and received the royal treatment. There was a salesperson waiting for us to arrive and he ... Read More DealerRater - Mar 6, 2015
They was very easy to work with and good on meeting my demand on price. They was friendly and made sure we was comfortable while there all day
Great people at Bob Moore GMC, will go back when looking for another car or truck. I have already recommended Bob Moore to several friends. Thanks Bob Moore and staff.
I bought a car from Bob Moore GMC Buick Feb 9 2015. I love my car. The sales team was very patient and respectful. I would recommend this dealer if you are in the market for a new car.
This was by far the best experience I have had buying a car. All of the employees were extremely polite and professional. I will definitely be recommendeding them in the future.
I purcharse a 2011 Cadillac CTS-V from this dealership this month, by far the easiest purchasing experience, the dealership offered to compete with my bank for financing and I was very impressed with the rates they provided me. Will definitely do business with again. Thank you Brad and Randy!
After a rough outing at another dealership I called the New Car Manager (Gary) and told him what I wanted and had viewed a 2015 Sierra Denali on there website. I wanted some items changed which he did with no issue and negotiated price, after he gave me his best price up front, I shopped several dealerships including a very large one in Dallas, that dealership even told me "if they will sell you that truck for that price you need to buy it" and so I did! None would do what Bob Moore GMC was willing to do. ... Read More DealerRater - Jan 1, 2015
Terrible. Gave me a Sierra 2 door work truck as a loaner for an Acadia. I.e., I need an acadia because I have kids. "Parts should be here tomorrow." x a week. Would have been very convenient to mention parts were coming from Michigan, not across town.
I took my 2013 GMC Yukon XL Denali (only 21,000 Miles)(almost $70,000 vehicle) in for oil change and tire rotate and balance on July 21, 2014. I mentioned a noise that was coming from the front drivers side. They said "If it keeps bothering you let us know" I told them I was having it serviced because we were going on a trip to Montana and I wanted to make sure everything was okay to travel. Well that noise ended up being a differential seal that blew out while I was 40 miles past Casper, WY in the middle of nowhere. There are 6 ... Read More DealerRater - Aug 4, 2014
I brought my '95 Deville in for an oil pressure issue at 8 am Monday 9/9/13. The person I talked to in service said they would call me when the problem had been evaluated or fixed. I had not heard from them by noon, so I called. I was told it would be ready by 2 pm and they would call. Again no call ,and I had to call. When they sent a courtesy car a little after 3 pm for me to get the car I was told that 2 sensors had been replaced wrong and I would need to bring the car back the ... Read More DealerRater - Sep 11, 2013
Good starting price for the car. Friendly staff (helpful throughout the buying process). Smooth transaction in the end. Only negative would be the high dealership Document Fee ($299).
Will always go back for all my vehicles very friendly atmosphere! Got me exactly what I needed with no problems! Met all me needs that I was looking for in a vehicle
Everyone was excellent to work with. I have purchased several vehicles from Bob Moore and would highly recommend them. Very pleasant experience from beginning to end.
WE HAD CAR DEAL DONE IN 1 HOUR.
THEN HAD TO WAIT 4 HOURS FOR THEM TO REPLACE A DOOR LATCH AND DETAIL A BRAND NEW CAR.
WE WERE STUCK THERE WITH NO KEYS TO GO ANYWERE.
I ASKED SALES MANAGER HOW MANY PEOPLE WORKED AT DEALERSHIP AND HOW MANY CARS THEY SOLD THAT DAY, HE TOLD ME OVER 100 EMPLOYEES AND THEY SOLD 5 CARS THAT DAY BUT IT STILL TOOK 4 HOURS FOR A 5 MINUTE REPAIR AND A POOR JOB OF DETAILING.
I HAD CALLED THE DAY BEFORE AND TOLD SALESMAN WE WHERE COMING UP TO BUY THE CAR THE DAY BEFORE SO ... Read More DealerRater - Jan 15, 2013
Bought a new Terrain and I am pleased and excited about the car! We could not have asked for better or friendlier service than we got at Bob Moore. The salesman, Dave Hodge, was very informative and my husband and I did not feel pressured at all - do not like high-pressure salesmen ! ! ! Will go back to Bob Moore when my husband needs a car. Thanks for great service and a great car.
I have on both occasions felt that I got a fair deal and have enjoyed the sales people. The sales staff have worked with me to see that the service after the sale was good.
We actually hadn't plan on buy on that particular day but the sales staff was so friendly and helpful. Jason took us for a test drive and we really like the car. We two other friends that have Buick Enclave, in fact one has two. When we began to discuss price I felt the sales staff was very fair in what they gave for our trade-in and the incentives that were being offered by Buick. We think it is the best driving machine we have ever had and would do again in a minute. Thanks, Jim
I received excellent assistance in purchasing a new vehicle from the time I responded to an internet add through completion of all financing. The four employees I worked with could not have been nicer. I did not feel pressure at any time and if I did not understand something, they each took time to ensure that I understood everything. Thank you for your overall help to make this purchase the best I have ever experienced in buying a new car.
I've been doing business with Bob Moore for almost 2 years. I've never gone there without getting completely friendly service and employees eager to help me.
The service department goes above and beyond to meet and EXCEED my needs and expectations. Zac Sanders is an awesome person and would recommend Bob Moore service to anyone. I tell them to see Zac Sanders.
Brad and the sales person who helped me buy my car were awesome. They took care of everything for me and I just showed up to pick up my new car. It was effortless!
That's why ... Read More DealerRater - Nov 19, 2012
There were no hassles and, based on my prior research, I received a fair price for my trade in and got a good deal on my new vehicle.
They were very willing to work with me on financing, which I assumed would be difficult for me to get. I am also enjoying the Terrain, which was a style of car I wasn't even aware of.
Our experience in purchasing our new vehicle was very pleasant. Our sales person was extremely nice to work with and did not pressure us to purchase the vehicle.
I needed a car immediately as my current car needed extensive repairs. I called Bob Moore, spoke with Dave, selected the car I wanted and was treated fairly and most importantly with understanding and courtesy. Highly recommend this dealership, especially for women!
The employee that worked with us was excellent. We told him what we were looking for and those were the type of vehicles he showed us. He has great knowledge of the vehicles we looked at and he never tried to pressure us into buying a vehicle. There were somethings that needed to be done after I bought the vehicle, and I was able to contact him for help, getting a response in a timely manner.
They helped us decide on the vehicle perfect for us! They was also very friendly they,made us feel comfortable with everything! they helped us make the right decision.
I, Stephanie, completed the application for financing online. Tony met us at the parking lot and from that point on we were assisted with kindness and professionalism.
I told Tony and Brady/Bradley what I wanted to buy (Buick Enclave). They did not try to sell me anything else. My husband, Tony and I went on the drive together where Tony pointed out all the features he could about the vehicle, never assuming we should already know what they were. Tony was very patient with us as we drove a bit too far and asked a million questions and he ... Read More DealerRater - Jun 7, 2012
Brad the sales manager was great. They stayed late and took very good care of us. He got us the deal we wanted and made it very quick. No back and forth negotiating.
I had a great car buying experience from start to finish. This dealership demonstrated customer satisfaction every step of the way. Everyone treated me with me dignity and respect. I never felt pressured. They were very patient and accomodating. I bought a brand new car and was very pleased!! I would refer any family member, friend or co-worker to buy their vehicles from this dealership. I look forward to doing business with them in the future.
Scott was great, he needs a bit more experience but he handle the sale pretty good. The delivery of the car could have been much better. Although Ralph had agreed to fix the hail damage and the console clip and, after much arguing about it, the back seat. The car was filthy. It needs to be washed and the tires needed, at least, a coat of Armour All. couldn't get a straight answer on where my paper work was that stated what the dealership was going to fix. I felt like if I left without those papers that nothing ... Read More DealerRater - Mar 18, 2012
I started working with Scott Boyd from Bob Moore Buick GMC looking for a truck for me and a cheap first car for my son. Scott was very professional and patient with me and worked extremely hard to find a good fit for me. They just didn't have anything at the time that worked for me. A couple weeks later I found a used truck at the Bob Moore Chrysler Jeep & Dodge next door that I was interested in and worked with Kendra Moore as I learned Scott had been promoted to finance. Long story short the truck ... Read More DealerRater - Feb 17, 2012
They were easy to work with. I did fill pressured to buy. They made it fun. If one of them were not working they had someone there in their place to help me.
I can't say enough good things about Bob Moore's Buick GMC!!! They are an amazing dealership with great sales reps, who really go out of their way to help you find the perfect car. Thanks for all of your help!
My daughter was purchasing her first new (2010) truck and it was definitely a wonderful experience. There was no pressure from our sales person, Tony. We were told he was fairly new to the dealership and did a great job!! Spoke to Ricky (manager) a couple of times and he was just as friendly! Went to finance, RJ worked with us with no pressure to buy un-needed extra's, etc! My daughter bought her first car and had a wonderful time doing it! Thanks to all of Bob Moore that made it happen! Will definitely be back!! Christy
I have bought many cars in my lifetime and let me tell you...I have never had an experience as good as this one. It went so smoothly. Their service department is excellent. Their sales people are not pushy..at all. I would definitely buy from them again.
We were lied to on several occasions during our sales process regarding what was done to the vehicle we purchased, the car had no oil and we were very lucky that the engine did not blow up. Our complaints were addressed and we were satisfied with the service corrections that were made.
The salesperson did not pressure us. He was knowledgeable of the vehicle's features and fully demonstrated them to us. The finance person clearly explained our financing options and was very polite. The entire process went smoothly and we felt satisfied when we left the dealership.
Both gentlemen that worked with me were very friendly and informative. I have purchased other autos from Bob Moore and have always been very satisfied, as I am now. They handled the paperwork quickly and professionally, and with the Credit Union that I wanted to use. I will not hesitate to recommend them and intend to purchase a used auto for my Granddaughter in the near future from them. Barbara Mayfield
Very good service. Least stressful buying experience I ever had. All salesmen were knowledgeable and friendly, We were given a good price on both the new vehicle and the trade in.
The staff at this dealership was very friendly and knowledgable. They provided us with the best value for our trade out of several dealerships we visited. I would recommend them to anyone in the market for a new vehicle.
Mike was frendly for the most part. The manager had to remind him of a vehicle in back to look at. Turns out it is the one we bought. The vehicle needed to be detailed. Brought it back nexted morning for this. The ouner manual and proof of ins. was in the glove box. Wheen picked up both was missing. Mike didnt seam to interested in trying to find them. Mark (the sales manager) was passing by , overherd the conversation and took cear of the problem. Thank you Mark
I bought my 3rd vehicle in 6 months. This dealership and their personnel are great to deal with, and service is tops. The physical plant of the salesroom, service department, and collision department are readily acceptable and friendly. A cup of hot coffee is always available.
When we arrived at the dealership we were greeted by a friendly sales associate. Randy showed us several cars and we test drove two. He was very knowledgeable on each car. We chose this dealership because of its convenience. When we purchased a car and it needed service, we wanted to take it back to the dealership.
I have my own method for buying vehicles and have used the same procedure for nearly 50 years. They were patient, helpful and straight forward and allowed me to go through the process in my own way. I will go to Bob Moore first when it is time to buy another vehicle.
We began our day of shopping at Bob Moore, knowing exactly what we wanted and that it was in stock. This ended up as our only stop. Our salesman was friendly, helpful and knowledgeable about the vehicle features. By working with him and his sales manager, we were able to get a very satisfactory deal while having a most pleasurable buying experience.
Bob Moore GMC gave me a great value for my trade, and gave me the best price for a brand new car. I almost bought a used car with 60,000 miles for about the same price as the new car they offered. The salesman was never pushy or hassled me, and the new car sales man helped me every way they could. I actually got rear-ended the second day owning my car, and they put me in a brand new loaner! They have fantastic customer service, best I have ever seen owning 13 cars! Would recommend seeing what they have to offer ... Read More DealerRater - Oct 16, 2010